INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Where is your matcha from?

Our matcha is 100% pure and imported from Japan (uji), then blended and packed in Turkey with premium quality control.

2. Do you deliver across Egypt?

Yes! We deliver to all governorates in Egypt with fast and secure shipping.

3. Is your matcha sweetened?

Regarding to uji region, our matcha is naturally rich in aroma and completely unsweetened. Every flavor is crafted with pure, natural ingredients — no added sugar, no artificial sweetness. The subtle sweetness you may notice in some blends comes naturally from ingredients like beetroot, strawberry, or coconut.

4. How do I prepare matcha?

Just mix 3–4g of matcha with 50°-60°C water, whisk until frothy, and enjoy it plain or with milk.

5. Do your herbal teas contain caffeine?

Most of herbal teas made of green tea ,white tea or mix of them

But we have herbal tea caffeine free.

6. Can I return or exchange my order?

We currently only accept returns for accessories (such as whisks or bowls). To qualify for a return, the item must be unused and in its
original packaging, and the request must be made within 48 hours of receiving your order.

7. How do I initiate a return?

To start a return, contact our support team at (rematchaegypt@gmail.com).